Privacy

Your privacy is important to us. We want to assure you that we do not share your information with any third parties. Your data is kept secure and confidential, and we are committed to protecting your privacy at all times. Thank you for trusting us with your information.

A deposit is required when booking a session at The Pottery Room and is non-refundable and non-transferable at the time of booking. Please ensure you are ready to commit to your session before completing your reservation.

The deposit will be deducted from your balance on the day of your visit, providing that pottery is painted. Please note that if you choose not to paint, the deposit will not be refunded.

To secure your spot for any event or workshop at The Pottery Room or at an external venue, a booking fee / Studio Fee is required. Please note that this fee is non-refundable at the time of booking and therefore this will not be deducted from your balance. This covers costs to hold the event / workshop. You will then be expected to pay for the pottery you paint on the day of your booking.

If you are unable to attend a session, workshop, or event at The Pottery Room, or any external event we may be hosting, please inform us as soon as possible. This allows us to offer your space to another customer who may be interested. We appreciate your understanding and cooperation!

Please note that refunds will not be issued for cancellations or no-shows. However, if we need to cancel a session, workshop, or event, you will receive a refund or an alternative date will be offered when possible.

It is important to note that any breakages or damage to our products or equipment will need to be covered by the customer.

In the event that your painted pottery is damaged in the kiln, or if we accidentally break the product, we will gladly offer you the opportunity to paint a replacement at our own cost.

Please be aware that if you paint the bottom of your pottery and it sticks to the kiln, we will not be able to offer a refund and you may incur charges for any damage caused to our kiln. It is your responsibility to adhere to the do's and don't when painting pottery to avoid such issues.

It is important to understand that we cannot guarantee a flawless finish, to the pottery pieces due to how the paint is applied and techniques used. (we generally do not have many pieces that are imperfect)We always ensure to quality check the pottery before we glaze and load the kiln and take extra care when doing this, but sometimes due to the vast volume of pottery to process, customer errors can be missed, therefore we do insist that all customers follow the do'd and dont's and advice given.

Unfortunately Imperfections may occur, but this is entirely normal and adds to the uniqueness of piece. Embrace these quirks as they make your pottery truly one-of-a-kind!